Re: An ARRL Knowledge Base, and its value to prospective ARRL members


Bernd - KB7AK
 

I thought the FCC captures an email address, because this is typically how you get notified when they issue your license, at least that is what I remember.

 

73,

Bernd – KB7AK

 

From: ARRL-New-Hams@... <ARRL-New-Hams@...> On Behalf Of Dave AA6YQ
Sent: Wednesday, February 12, 2020 2:02 PM
To: ARRL-New-Hams@...
Subject: Re: [New-Hams] An ARRL Knowledge Base, and its value to prospective ARRL members

 

+ AA6YQ comments below

On Wed, Feb 12, 2020 at 01:05 PM, K8TS wrote:

I am completely in favor of such a proposal, but have two questions:

  1. How do we identify, and obtain contact information for the new “prospective members”? 
  2. How do we establish the mentor program?  I am willing to become a part of that program and share my knowledge, but obviously this must be place beforehand.

+ Obtaining contact information from new prospective members

+ The name and postal address of each newly-licensed US ham is available from a database provided by the FCC. Because this database does not contain an email address, the ARRL snail-mails a packet to each newly-licensed US ham that (if I recall correctly), advertises the ARRL, offers a full-price ARRL membership, and offers a modest discount on ARRL merchandise. In my opinion, the contents of this packet are obnoxious, indistinguishable from the junk mail I receive. Far better (and less expensive) would be to send a simple postcard with an intriguing radio-oriented background image that says

"Congratulations on earning your amateur radio license! The ARRL offers you a free one-year membership with online access to ARRL experts and expertise that can help you get on the air. Visit www.arrl.org/register to sign up!"

+ The registration page would require the prospective member to specify an email address; the registration mechanism would then send a "completion URL" to the specified mail address so the prospect can complete the registration process; this approach validates the email address.

+ Establishing a mentor program

+ Some suggestions:

  • The ARRL should develop a Mentor training program, if it doesn't have one already.
  • In person Mentoring is certainly preferable, but since that won't always be possible, the ARRL should acquire off-the-shelf online tools that enable Mentors to remotely interact with prospects and new members using the internet.
  • All Mentors should be trained and certified; certification gets you a cool patch or hat, and access to the ARRL's online mentorship tools.
  • An ARRL-Mentors group should be deployed to enable Mentors to collaborate, share useful Knowledge Base content and techniques, seek guidance in difficult or unusual situations, request additional support tools, and suggest updates to the Mentor training program.
  • Every prospective member is assigned a Mentor; local if possible, remote if not.  Members can also ask to be assigned a Mentor.

             73,

                     Dave, AA6YQ

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