Date   

Re: Disappointed in Triple Play "plaque"

w2ttt
 

Dave,
Things are changing in real-time at HQ, so don't let your past experiences color your expectations as new folks get on board. 

Also, there are lots of public lists out there where folks are less quick to complain as they seek to improve aspects of our hobby.  Club and section lists are examples. 

Communications is always going to be a combination of public and private dialogue as folks seek to solve problems.  The key is to periodically share ideas developed in direct communications for broader input and refinement.  This allows "dumb" ideas to be weeded out and reduces the chance of embarassment, and frankly the wasting of time reading nonsense and the inevitable crescendo of raspberries!  :-)

From a participant's perspective, I often refrain from reading these lists because the manner of communication is more "bitching and moaning" and also blaming.  This doesn't make for a pleasant or informed read.  No one likes to be around unpleasant people, so it is important for us all to try to communicate issues by asking how we might go about solving a problem.  Usually there are people falling all over themselves to be helpful.  If there are specific issues that aren't getting addressed on the lists, try the Director, Vice-Director, or Section Manager or one of their staffs depending on the issue at hand. 

In summary, effective communications depends on how you frame an issue and with whom you engage.  Being positive, pleasant and civil allows for graceful  persistence until the matter gets clarified or fixed.

73,
Gordon Beattie,  W2TTT
201.314.6964


From: ARRL-Awards@... <ARRL-Awards@...> on behalf of Dave AA6YQ <aa6yq@...>
Sent: Tuesday, July 27, 2021 2:41:49 AM
To: ARRL-Awards@... <ARRL-Awards@...>
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"
 
I've seen and received email responses from NA2AA, N2RJ, W1RFI and W5OV on lists and in directed emails.  I think that everyday
interaction here can be good, but frankly it becomes a "bitch and moan" forum with liberal amounts of League bashing thrown in
abundance.  No one really wants to read that kind of stuff because its uncivil, even if rooted in a matter of importance.

+ "Directed emails" don't count, as they can't be viewed by anyone interested.

+ As you might expect, I have carefully monitored 7 online groups since their inception. The only current Director beside Ria N2RJ
that participates in these groups is Mickey N4MB. Greg K0GW, an ex-Director who leads the ARRL-LOTW Committee, participates in the
ARRL-LoTW online group.

I had a suggestion to revitalize and expand VHF+ contesting that adopted some ideas from Field Day.  I put in a reasoned assessment
of the current categories and highlighted some inherent deficiencies. Next came some specific points that could be, one by one,
incorporated into the rules.  It was well received and is under consideration along with inputs from others.  Because of how the
issue was framed, and how the solutions were presented, it  didn't put folks on the defensive, and that was noted and appreciated in
writing. 

+ While we'd all prefer feedback to be positive and constructive, the leaders of an organization must actively solicit critique and
suggested improvements, and accept the responses in whatever form they arrive. Any leader who becomes defensive in the face of
criticism is by definition incompetent; gracefully and effectively handling such situations is Leadership 101.

In a long-term back and forth over an EMC noise and safety issue with W1RFI, we each expanded our respective understanding of both
the problems and the perception of problems, and how they might be addressed.   Again, thoughtful and respectful dialogue are
essential for effective communications.

+ My experience in suggesting a more aggressive approach to stopping Broadband over Powerline (BPL) yielded  a far less constructive
response from the ARRL's staff.


Now there are folks who don't engage members effectively.   Clearly there are changes in the HQ staff that will be for the good.  I
think the members need to consider how concerns are raised in a civil society.  Be persistent, but be polite.  If you need to be
more persistent, then you need to have more facts and be even more polite.  Even if you decide to expand the scope of those who you
inform in order to expand to an effective critical mass, being more polite is key. 

+ The explicit goal of a member organization's management and staff should be to delight its members. During the  ~5 years I served
on the ARRL's LoTW Committee, I saw way too many counterexamples.

+ Several months ago, the ARRL's CEO described "Project X" in a video interview: a multi-year effort to replace LoTW. As you might
imagine, this prompted the posting of many questions to the ARRL-LoTW online group. Not one ARRL Director, Executive, or Staff
member has responded. The message to ARRL members: a fundamental lack of respect.

      73,

             Dave, AA6YQ







Re: Disappointed in Triple Play "plaque"

w2ttt
 

Bill, et al,
Perhaps the lists and related communications channels need to be in the new Director/Vice-Director orientation package? 

Thinking about it, I received a physical package when I served as an EC, SEC and TA, so perhaps there should be guided online instructions to help volunteers, and in the case of the HQ staff, employees complete certain enrollments, training and administrative sign-ups?

Even new, renewed and even (periodically) life members could get an email guiding them through a digital training.

The key thing is to not require attention and completion in one login session.  That is too demanding and annoying.

Thoughts?

73,
Gordon Beattie, W2TTT
201.314.6964


From: ARRL-Awards@... <ARRL-Awards@...> on behalf of W3UR Bernie McClenny via groups.arrl.org <bernie=dailydx.com@...>
Sent: Tuesday, July 27, 2021 1:48:17 AM
To: ARRL-Awards@... <ARRL-Awards@...>
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"
 
I suspect most of us found out about this list from the ARRL website or the ARRL Letter. 

ARRL Creates New Online Groups for Members to Communicate with Leadership





Bernie McClenny, W3UR

Editor of: The Daily DX (1997-2021)
      The Weekly DX (2001-2021)
      How's DX? (1999-2021)

Two week trial - http://www.dailydx.com/free-trial-request/   
https://twitter.com/dailydx    
410-489-6518 


On Jul 27, 2021, at 1:15 AM, Bill AC0W <ac0w@...> wrote:

There are other ARRL representatives on the list, just by the time I receive and read the messages Ria typically has already responded.

As for not having very many ARRL representatives here I have to put part of the blame on whoever started the list. I can't speak for others but I never received an invite to join the list when I became a director. Nor was I made aware the purpose of the list is to have an exchange with HQ which would have given me reason to join. It was some time after becoming a director that I learned of this and joined the list.

But then it is pretty easy to start a list, claim to have contact with a group of individuals that most likely were not invited and then accuse them of various things.

Bill
AC0W
Dakota Division Director


Re: Disappointed in Triple Play "plaque"

Dave AA6YQ
 

+ AA6YQ comments below

There are other ARRL representatives on the list, just by the time I receive and read the messages Ria typically has already responded.

+ Has it not occurred to you that adding your voice to the conversation would increase the perceived interaction level, even if you happened to agree 100% with whatever Ria posted?

As for not having very many ARRL representatives here I have to put part of the blame on whoever started the list. I can't speak for others but I never received an invite to join the list when I became a director. Nor was I made aware the purpose of the list is to have an exchange with HQ which would have given me reason to join. It was some time after becoming a director that I learned of this and joined the list.

But then it is pretty easy to start a list, claim to have contact with a group of individuals that most likely were not invited and then accuse them of various things.

+ Take a look at these two press releases, Bill:

http://www.arrl.org/news/arrl-creates-new-online-groups-for-members-to-communicate-with-leadership

http://www.arrl.org/news/view/arrl-expands-its-roster-of-online-discussion-groups

+ The "Communications with Members" Committee that drove this effort, of which I was a member, was terminated by the Board in January 2020 - way prematurely, in my view. David Isgur, an ARRL staff member then responsible for Public Relations, was given the responsibility for these groups: engaging with Group Moderators, and encouraging ARRL Directors, Executives, Managers and Staff to participate. Mr. Isgur left the ARRL not long thereafter. There's no sign of any ARRL staff member having taken on Mr. Isgur's responsibilities for these groups -- as evidenced by your claim above that you know nothing about them.

+ And you blame whoever started the list. Classic.

+ Bill, what message do you suppose that ARRL Members and Prospective Members receive when the League creates a set of online groups to facilitate direct engagement among Directors, Executives, Managers, Staff, Members, and Prospective Members -- and its Directors then proceed to ignore them.

73,

Dave, AA6YQ


Re: Disappointed in Triple Play "plaque"

Dave AA6YQ
 

I've seen and received email responses from NA2AA, N2RJ, W1RFI and W5OV on lists and in directed emails. I think that everyday
interaction here can be good, but frankly it becomes a "bitch and moan" forum with liberal amounts of League bashing thrown in
abundance. No one really wants to read that kind of stuff because its uncivil, even if rooted in a matter of importance.

+ "Directed emails" don't count, as they can't be viewed by anyone interested.

+ As you might expect, I have carefully monitored 7 online groups since their inception. The only current Director beside Ria N2RJ
that participates in these groups is Mickey N4MB. Greg K0GW, an ex-Director who leads the ARRL-LOTW Committee, participates in the
ARRL-LoTW online group.

I had a suggestion to revitalize and expand VHF+ contesting that adopted some ideas from Field Day. I put in a reasoned assessment
of the current categories and highlighted some inherent deficiencies. Next came some specific points that could be, one by one,
incorporated into the rules. It was well received and is under consideration along with inputs from others. Because of how the
issue was framed, and how the solutions were presented, it didn't put folks on the defensive, and that was noted and appreciated in
writing.

+ While we'd all prefer feedback to be positive and constructive, the leaders of an organization must actively solicit critique and
suggested improvements, and accept the responses in whatever form they arrive. Any leader who becomes defensive in the face of
criticism is by definition incompetent; gracefully and effectively handling such situations is Leadership 101.

In a long-term back and forth over an EMC noise and safety issue with W1RFI, we each expanded our respective understanding of both
the problems and the perception of problems, and how they might be addressed. Again, thoughtful and respectful dialogue are
essential for effective communications.

+ My experience in suggesting a more aggressive approach to stopping Broadband over Powerline (BPL) yielded a far less constructive
response from the ARRL's staff.


Now there are folks who don't engage members effectively. Clearly there are changes in the HQ staff that will be for the good. I
think the members need to consider how concerns are raised in a civil society. Be persistent, but be polite. If you need to be
more persistent, then you need to have more facts and be even more polite. Even if you decide to expand the scope of those who you
inform in order to expand to an effective critical mass, being more polite is key.

+ The explicit goal of a member organization's management and staff should be to delight its members. During the ~5 years I served
on the ARRL's LoTW Committee, I saw way too many counterexamples.

+ Several months ago, the ARRL's CEO described "Project X" in a video interview: a multi-year effort to replace LoTW. As you might
imagine, this prompted the posting of many questions to the ARRL-LoTW online group. Not one ARRL Director, Executive, or Staff
member has responded. The message to ARRL members: a fundamental lack of respect.

73,

Dave, AA6YQ


Re: A Bravo Zulu

w2ttt
 

Hans,
Good point!  If you lack wall space or want to save on picture frames, one could slip them into clear sleeves  in a three ring binder! 
73,
Gordon Beattie,  W2TTT
201.314.6964


From: ARRL-Awards@... <ARRL-Awards@...> on behalf of Hans Brakob <hbrakob@...>
Sent: Tuesday, July 27, 2021 12:29:11 AM
To: ARRL-Awards@... <ARRL-Awards@...>
Subject: [ARRL-Awards] A Bravo Zulu
 

I probably have the reputation of a critic around here, so when praise is in order I need to step up to the plate also.

 

As an old retired Sailor on a fixed income, plaques are too expensive to justify, so an attractive paper certificate is appreciated.

 

I think the 5BDXCC paper certificate qualifies as attractive.

 

73, de Hans, K0HB

 

 

 

 


--
73, de Hans, K0HB
"Just a Boy and His Radio"™


Re: Disappointed in Triple Play "plaque"

W3UR Bernie McClenny
 

I suspect most of us found out about this list from the ARRL website or the ARRL Letter. 

ARRL Creates New Online Groups for Members to Communicate with Leadership





Bernie McClenny, W3UR

Editor of: The Daily DX (1997-2021)
      The Weekly DX (2001-2021)
      How's DX? (1999-2021)

Two week trial - http://www.dailydx.com/free-trial-request/   
https://twitter.com/dailydx    
410-489-6518 


On Jul 27, 2021, at 1:15 AM, Bill AC0W <ac0w@...> wrote:

There are other ARRL representatives on the list, just by the time I receive and read the messages Ria typically has already responded.

As for not having very many ARRL representatives here I have to put part of the blame on whoever started the list. I can't speak for others but I never received an invite to join the list when I became a director. Nor was I made aware the purpose of the list is to have an exchange with HQ which would have given me reason to join. It was some time after becoming a director that I learned of this and joined the list.

But then it is pretty easy to start a list, claim to have contact with a group of individuals that most likely were not invited and then accuse them of various things.

Bill
AC0W
Dakota Division Director


Re: Disappointed in Triple Play "plaque"

Bill AC0W
 

There are other ARRL representatives on the list, just by the time I receive and read the messages Ria typically has already responded.

As for not having very many ARRL representatives here I have to put part of the blame on whoever started the list. I can't speak for others but I never received an invite to join the list when I became a director. Nor was I made aware the purpose of the list is to have an exchange with HQ which would have given me reason to join. It was some time after becoming a director that I learned of this and joined the list.

But then it is pretty easy to start a list, claim to have contact with a group of individuals that most likely were not invited and then accuse them of various things.

Bill
AC0W
Dakota Division Director


Re: Disappointed in Triple Play "plaque"

Hans Brakob
 

 

 

Thanks, Gordon, for damping the drama with a reasoned and thoughtful posting.

 

“Gentlemen can disagree without being disagreeable.”

 

73, de Hans, K0HB

 

 

From: w2ttt
Sent: Tuesday, July 27, 2021 04:34
To: ARRL-Awards@...; James Gordon Beattie Jr
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"

 

Dave,

I've seen and received email responses from NA2AA, N2RJ, W1RFI and W5OV on lists and in directed emails.  I think that everyday interaction here can be good, but frankly it becomes a "bitch and moan" forum with liberal amounts of League bashing thrown in abundance.  No one really wants to read that kind of stuff because its uncivil, even if rooted in a matter of importance.

Links:

You receive all messages sent to this group.

View/Reply Online (#1564) | Reply To Group | Mute This Topic | New Topic

As seen on https://groups.arrl.org/g/ARRL-Awards

Your Subscription | Contact Group Owner | Unsubscribe [hbrakob@...]

_._,_._,_

 


--
73, de Hans, K0HB
"Just a Boy and His Radio"™


Re: Disappointed in Triple Play "plaque"

w2ttt
 

Dave,
I've seen and received email responses from NA2AA, N2RJ, W1RFI and W5OV on lists and in directed emails.  I think that everyday interaction here can be good, but frankly it becomes a "bitch and moan" forum with liberal amounts of League bashing thrown in abundance.  No one really wants to read that kind of stuff because its uncivil, even if rooted in a matter of importance.

I had a suggestion to revitalize and expand VHF+ contesting that adopted some ideas from Field Day.  I put in a reasoned assessment of the current categories and highlighted some inherent deficiencies. Next came some specific points that could be, one by one, incorporated into the rules.  It was well received and is under consideration along with inputs from others.  Because of how the issue was framed, and how the solutions were presented, it  didn't put folks on the defensive, and that was noted and appreciated in writing. 

In a long-term back and forth over an EMC noise and safety issue with W1RFI, we each expanded our respective understanding of both the problems and the perception of problems, and how they might be addressed.   Again, thoughtful and respectful dialogue are essential for effective communications.

Now there are folks who don't engage members effectively.   Clearly there are changes in the HQ staff that will be for the good.  I think the members need to consider how concerns are raised in a civil society.  Be persistent, but be polite.  If you need to be more persistent, then you need to have more facts and be even more polite.  Even if you decide to expand the scope of those who you inform in order to expand to an effective critical mass, being more polite is key. 

I saw the note about the quality of the Triple Play Award, but when I went online and looked at the images, some confirmed the issue, while others looked great, so I was a bit uncertain as to what was really going on.  Then there was some concern over the hook or hooks on the back.  I was thinking that instead of removing them, to simply route out the backing plaque to allow them to be seated and for the award to be flat.  Maybe I didn't understand the issue, but it seemed like a solution could be found including a replacement, if damaged.  Again, instead of jumping on the email lists, try engaging your Section Manager,  Director or Vice-Director if you need to escalate an issue that the staff can't address to your satisfaction.

73,
Gordon Beattie, W2TTT
201.314.6964


From: ARRL-Awards@... <ARRL-Awards@...> on behalf of Dave AA6YQ <aa6yq@...>
Sent: Monday, July 26, 2021 10:27:41 PM
To: ARRL-Awards@... <ARRL-Awards@...>
Subject: FW: [ARRL-Awards] Disappointed in Triple Play "plaque"
 
+ AA6YQ comments below

This type of group is very common place in online gaming to allow people to vent with very little real interaction from the gaming company or people that can actually do anything.  Most people tire of it and move on to other games or just stop providing feedback.

I agree where are the other directors?  Do they care?  Where it the ARRL staff?  Do they care?  Do they just not have time to look?  The list was dead for weeks, maybe they were never told to look or that this place exists? 

+ I was a member of the ARRL Committee that created these online groups. I suspect that the Directors hoped that forming a Committee to create these groups would stave off demands for live-streaming Board Meetings so that Members could see exactly what their elected Directors do -- and don’t do. In terms of broad and consistent participation from ARRL Directors, Executives, Managers, and Staff, these groups have been a complete failure - despite the best efforts of their volunteer Moderators.

+ Board Meetings should be live-streamed.

        73,

                Dave, AA6YQ







A Bravo Zulu

Hans Brakob
 

I probably have the reputation of a critic around here, so when praise is in order I need to step up to the plate also.

 

As an old retired Sailor on a fixed income, plaques are too expensive to justify, so an attractive paper certificate is appreciated.

 

I think the 5BDXCC paper certificate qualifies as attractive.

 

73, de Hans, K0HB

 

 

 

 


--
73, de Hans, K0HB
"Just a Boy and His Radio"™


Re: FW: [ARRL-Awards] Disappointed in Triple Play "plaque"

W0MU
 

Agreed!

On 7/26/2021 8:27 PM, Dave AA6YQ wrote:
+ AA6YQ comments below

This type of group is very common place in online gaming to allow people to vent with very little real interaction from the gaming company or people that can actually do anything.  Most people tire of it and move on to other games or just stop providing feedback.

I agree where are the other directors?  Do they care?  Where it the ARRL staff?  Do they care?  Do they just not have time to look?  The list was dead for weeks, maybe they were never told to look or that this place exists?  

+ I was a member of the ARRL Committee that created these online groups. I suspect that the Directors hoped that forming a Committee to create these groups would stave off demands for live-streaming Board Meetings so that Members could see exactly what their elected Directors do -- and don’t do. In terms of broad and consistent participation from ARRL Directors, Executives, Managers, and Staff, these groups have been a complete failure - despite the best efforts of their volunteer Moderators.

+ Board Meetings should be live-streamed.

        73,

                Dave, AA6YQ








FW: [ARRL-Awards] Disappointed in Triple Play "plaque"

Dave AA6YQ
 

+ AA6YQ comments below

This type of group is very common place in online gaming to allow people to vent with very little real interaction from the gaming company or people that can actually do anything. Most people tire of it and move on to other games or just stop providing feedback.

I agree where are the other directors? Do they care? Where it the ARRL staff? Do they care? Do they just not have time to look? The list was dead for weeks, maybe they were never told to look or that this place exists?

+ I was a member of the ARRL Committee that created these online groups. I suspect that the Directors hoped that forming a Committee to create these groups would stave off demands for live-streaming Board Meetings so that Members could see exactly what their elected Directors do -- and don’t do. In terms of broad and consistent participation from ARRL Directors, Executives, Managers, and Staff, these groups have been a complete failure - despite the best efforts of their volunteer Moderators.

+ Board Meetings should be live-streamed.

73,

Dave, AA6YQ


Re: Disappointed in Triple Play "plaque"

Ria, N2RJ
 

Steve KG5VK is also here. He is a section manager. 

73
Ria
N2RJ 

On Mon, Jul 26, 2021 at 7:46 PM Skip <k6dgw@...> wrote:
Herein lies the fundamental problem ... this and "ARRL Contesting" were billed as "on-line discussion groups" with HQ offices.  Ria is the only ARRL rep who frequents these lists, and the various HQ offices [Awards is but one] do not, or if they do, they lurk, don't speak, and apparently don't act on what they see.  If things change as a result of member input, even glacially, Ria gets all the credit, at least in my notebook.  If we elected our Board of Directors at large, as I believe we should two decades into the 21st century, I'd cast my ballot for her in a heartbeat.

"Contact your Director," a mantra we all hear, is perpetuating the long-standing problem that, "What happens in Newington stays in Newington."  We elect our Board to govern the Corporation, not to fix operational problems.  Part of governance is employing the right leader.  After two seriously failed attempts, a decade later I think they have gotten it right, and I believe change will happen.  The pace just needs to be picked up dramatically.  Having the Awards Department active on this discussion group would be a huge improvement.

73,

Fred ["Skip"] K6DGW
Sparks NV DM09dn
Washoe County

On 7/26/2021 12:45 PM, Ria, N2RJ wrote:
 I think you meant April 2021 and not April 2020. Staff was not in the building in April 2020.

And you are right - it was changed by headquarters without member input. Now we are reversing that based on member input. 

I will not go into further details other than there is new management in that department.

73
Ria
N2RJ 



Re: Disappointed in Triple Play "plaque"

 

"Ria is the only ARRL rep who frequents these lists"

Wow I guess I need NOT come back or join the conversations here

Cheers!

Steve

KG5VK

ARRL NTX SM


Re: Disappointed in Triple Play "plaque"

W0MU
 

This type of group is very common place in online gaming to allow people to vent with very little real interaction from the gaming company or people that can actually do anything.  Most people tire of it and move on to other games or just stop providing feedback.

I agree where are the other directors?  Do they care?  Where it the ARRL staff?  Do they care?  Do they just not have time to look?  The list was dead for weeks, maybe they were never told to look or that this place exists? 

W0MU

On 7/26/2021 5:46 PM, Skip wrote:
Herein lies the fundamental problem ... this and "ARRL Contesting" were billed as "on-line discussion groups" with HQ offices.  Ria is the only ARRL rep who frequents these lists, and the various HQ offices [Awards is but one] do not, or if they do, they lurk, don't speak, and apparently don't act on what they see.  If things change as a result of member input, even glacially, Ria gets all the credit, at least in my notebook.  If we elected our Board of Directors at large, as I believe we should two decades into the 21st century, I'd cast my ballot for her in a heartbeat.

"Contact your Director," a mantra we all hear, is perpetuating the long-standing problem that, "What happens in Newington stays in Newington."  We elect our Board to govern the Corporation, not to fix operational problems.  Part of governance is employing the right leader.  After two seriously failed attempts, a decade later I think they have gotten it right, and I believe change will happen.  The pace just needs to be picked up dramatically.  Having the Awards Department active on this discussion group would be a huge improvement.

73,

Fred ["Skip"] K6DGW
Sparks NV DM09dn
Washoe County

On 7/26/2021 12:45 PM, Ria, N2RJ wrote:
 I think you meant April 2021 and not April 2020. Staff was not in the building in April 2020.

And you are right - it was changed by headquarters without member input. Now we are reversing that based on member input. 

I will not go into further details other than there is new management in that department.

73
Ria
N2RJ 




Re: Disappointed in Triple Play "plaque"

Skip
 

Herein lies the fundamental problem ... this and "ARRL Contesting" were billed as "on-line discussion groups" with HQ offices.  Ria is the only ARRL rep who frequents these lists, and the various HQ offices [Awards is but one] do not, or if they do, they lurk, don't speak, and apparently don't act on what they see.  If things change as a result of member input, even glacially, Ria gets all the credit, at least in my notebook.  If we elected our Board of Directors at large, as I believe we should two decades into the 21st century, I'd cast my ballot for her in a heartbeat.

"Contact your Director," a mantra we all hear, is perpetuating the long-standing problem that, "What happens in Newington stays in Newington."  We elect our Board to govern the Corporation, not to fix operational problems.  Part of governance is employing the right leader.  After two seriously failed attempts, a decade later I think they have gotten it right, and I believe change will happen.  The pace just needs to be picked up dramatically.  Having the Awards Department active on this discussion group would be a huge improvement.

73,

Fred ["Skip"] K6DGW
Sparks NV DM09dn
Washoe County

On 7/26/2021 12:45 PM, Ria, N2RJ wrote:
 I think you meant April 2021 and not April 2020. Staff was not in the building in April 2020.

And you are right - it was changed by headquarters without member input. Now we are reversing that based on member input. 

I will not go into further details other than there is new management in that department.

73
Ria
N2RJ 



Re: Disappointed in Triple Play "plaque"

K8TS
 

I am sure Dale Williams WA8EFK, still has records of emails sent and received by himself, the awards department, and myself during this period.

Awards said this was the very last one of the wooden plaques and that they had found it somewhere. The wood is scared on the sides. They said it would be “reviewed” at the time these exchanges took place.

You can plainly see the dates, and as I recall them saying they were rotating shifts for those who could not work remote.

As far as I am concerned, this subject is closed. Just sorry the “old guard” could not be upfront with the members.

Dale K8TS

 

Sent from Mail for Windows 10

 

From: Ria, N2RJ
Sent: Monday, July 26, 2021 3:54 PM
To: ARRL-Awards@...
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"

 

 I think you meant April 2021 and not April 2020. Staff was not in the building in April 2020.

 

And you are right - it was changed by headquarters without member input. Now we are reversing that based on member input. 

 

I will not go into further details other than there is new management in that department.

 

73

Ria

N2RJ 

 

On Mon, Jul 26, 2021 at 3:25 PM K8TS <dalecole3502@...> wrote:

Ria;

Awards said they were “reviewing it” over a year ago. (April 9th, 2020  to be exact)!

How many layers of management does it have to be reviewed by?

I will not hide the fact that this is something I am more than upset about.

There was some shabby decision making when the plaques were changed WITHOUT consulting the membership.

Forever what reason they changed they could have at least made the plaque different than the certificate.

I have also seen where the endorsement stickers (yes stickers folks) have even changed design in mid-stream.

Dale K8TS

 

Sent from Mail for Windows 10

 

From: Ria, N2RJ
Sent: Monday, July 26, 2021 3:11 PM
To: ARRL-Awards@...
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"

 

We have heard the members loud and clear. Senior management at HQ are currently in the process of reviewing the awards with an eye toward making them better quality.

 

The exact changes I cannot share right now but as a recent recipient of triple play myself I agree that we can do a lot better.

 

73

Ria

N2RJ

 

On Mon, Jul 26, 2021 at 1:45 PM Rick NoVT <N0VT@...> wrote:

I know that ARRL folks read this forum so I wanted to express my extreme disappointment in the "plaque" I purchased for my recent Triple Play award.  It is advertised on ARRL.org as "laminated", but it's simply attached to the back with a plastic hook glued to it.

I was going to obtain a REAL wood plaque base ($14 on etsy.com) to mount it on, but first the plastic hook on the back would need to go.  Guess what?  The hook is GLUED DIRECTLY TO THE CERTIFICATE, not plexiglas, so removing it destroys the award.

Fortunately I saw what was happening before the hook was completely removed, but I still have a nice large scar on the certificate. 

You got me this time, ARRL, but it won't happen again.

Rick Harrington, N0VT

 

 


Re: Disappointed in Triple Play "plaque"

Steven Rutledge
 

Thank you Ria as always for engaging with the membership.

Steve, N4JQQ, DXAC, Delta

On 7/26/2021 2:11 PM, Ria, N2RJ wrote:
We have heard the members loud and clear. Senior management at HQ are currently in the process of reviewing the awards with an eye toward making them better quality.

The exact changes I cannot share right now but as a recent recipient of triple play myself I agree that we can do a lot better.

73
Ria
N2RJ

On Mon, Jul 26, 2021 at 1:45 PM Rick NoVT <N0VT@...> wrote:
I know that ARRL folks read this forum so I wanted to express my extreme disappointment in the "plaque" I purchased for my recent Triple Play award.  It is advertised on ARRL.org as "laminated", but it's simply attached to the back with a plastic hook glued to it.

I was going to obtain a REAL wood plaque base ($14 on etsy.com) to mount it on, but first the plastic hook on the back would need to go.  Guess what?  The hook is GLUED DIRECTLY TO THE CERTIFICATE, not plexiglas, so removing it destroys the award.

Fortunately I saw what was happening before the hook was completely removed, but I still have a nice large scar on the certificate. 

You got me this time, ARRL, but it won't happen again.

Rick Harrington, N0VT


Re: Disappointed in Triple Play "plaque"

Gilbert Baron
 

Yes, VERY disappointed in all the new award verifications. Not fair to those that sat down to get the award, especially when it was done without consultation. My only consolation is that I got Life Membership MANY MANY years ago and did not accept online magazines only. Costing them a bundle.

 

Outlook Laptop Gil W0MN

Hierro candente, batir de repente

44.08226N 92.51265W EN34rb

 

From: ARRL-Awards@... <ARRL-Awards@...> On Behalf Of K8TS
Sent: Monday, July 26, 2021 14:26
To: ARRL-Awards@...
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"

 

Ria;

Awards said they were “reviewing it” over a year ago. (April 9th, 2020  to be exact)!

How many layers of management does it have to be reviewed by?

I will not hide the fact that this is something I am more than upset about.

There was some shabby decision making when the plaques were changed WITHOUT consulting the membership.

Forever what reason they changed they could have at least made the plaque different than the certificate.

I have also seen where the endorsement stickers (yes stickers folks) have even changed design in mid-stream.

Dale K8TS

 

Sent from Mail for Windows 10

 

From: Ria, N2RJ
Sent: Monday, July 26, 2021 3:11 PM
To: ARRL-Awards@...
Subject: Re: [ARRL-Awards] Disappointed in Triple Play "plaque"

 

We have heard the members loud and clear. Senior management at HQ are currently in the process of reviewing the awards with an eye toward making them better quality.

 

The exact changes I cannot share right now but as a recent recipient of triple play myself I agree that we can do a lot better.

 

73

Ria

N2RJ

 

On Mon, Jul 26, 2021 at 1:45 PM Rick NoVT <N0VT@...> wrote:

I know that ARRL folks read this forum so I wanted to express my extreme disappointment in the "plaque" I purchased for my recent Triple Play award.  It is advertised on ARRL.org as "laminated", but it's simply attached to the back with a plastic hook glued to it.

I was going to obtain a REAL wood plaque base ($14 on etsy.com) to mount it on, but first the plastic hook on the back would need to go.  Guess what?  The hook is GLUED DIRECTLY TO THE CERTIFICATE, not plexiglas, so removing it destroys the award.

Fortunately I saw what was happening before the hook was completely removed, but I still have a nice large scar on the certificate. 

You got me this time, ARRL, but it won't happen again.

Rick Harrington, N0VT

 


Re: Disappointed in Triple Play "plaque"

Dave (NK7Z) <dave@...>
 

Ria,
Thank you!

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist, RFI
ARRL Asst. Director, NW Division, Technical Resources

On 7/26/21 12:11 PM, Ria, N2RJ wrote:
We have heard the members loud and clear. Senior management at HQ are currently in the process of reviewing the awards with an eye toward making them better quality.
The exact changes I cannot share right now but as a recent recipient of triple play myself I agree that we can do a lot better.
73
Ria
N2RJ
On Mon, Jul 26, 2021 at 1:45 PM Rick NoVT <N0VT@outlook.com <mailto:N0VT@outlook.com>> wrote:
I know that ARRL folks read this forum so I wanted to express my
extreme disappointment in the "plaque" I purchased for my recent
Triple Play award.  It is advertised on ARRL.org as "laminated", but
it's simply attached to the back with a plastic hook glued to it.
I was going to obtain a REAL wood plaque base ($14 on etsy.com
<http://etsy.com>) to mount it on, but first the plastic hook on the
back would need to go.  Guess what?  The hook is GLUED DIRECTLY TO
THE CERTIFICATE, not plexiglas, so removing it destroys the award.
Fortunately I saw what was happening before the hook was completely
removed, but I still have a nice large scar on the certificate.
You got me this time, ARRL, but it won't happen again.
Rick Harrington, N0VT

81 - 100 of 1641